Last Updated: 28 February 2025

At Luq Turner Designs, we take your privacy seriously. This privacy notice explains how we collect, use, and protect your personal data.

This Privacy Policy explains how Luq Turner Designs (“Luq Turner Designs”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit www.luqturnerdesigns.com or engage our transport design consultancy services. Luq Turner Designs provides fleet identity systems and custom truck visualisation services to transport businesses and owner operators across the United Kingdom and Europe.

We are committed to handling personal data in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The EU General Data Protection Regulation (EU GDPR), where applicable

  • Applicable international data protection standards

Data Controller

Luq Turner Designs is operated by Luq Turner as a sole trader based in New Zealand. For the purposes of UK GDPR and EU GDPR, Luq Turner Designs acts as the Data Controller in relation to personal data collected through this website and during the provision of services.

Contact Email: contact@luqturnerdesigns.com
Website:www.luqturnerdesigns.com

As a sole trader operating from New Zealand, no separate registered office address is publicly listed.

Scope of This Policy

This privacy policy applies to:

  • Visitors to www.luqturnerdesigns.com

  • Individuals submitting enquiries via the website

  • Clients engaging with Luq Turner Designs for professional services

This website and services are directed toward professional transport businesses and owner operators. We do not knowingly collect data from individuals under 18 years of age.

Personal Data We Collect

We collect personal data directly from you when you submit an enquiry via our website contact form.

The personal data collected may include:

  • Full name

  • Company name

  • Email address

  • Telephone number

  • Project details and information you choose to provide

We do not collect:

  • Newsletter subscriptions

  • Account registrations

  • Sensitive or special category data

  • Payment card details

Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

Legitimate Interests

  • Processing enquiry data to:

  • Respond to project enquiries

  • Assess project suitability

  • Communicate regarding potential services

Contractual Necessity

  • Processing personal data where necessary to:

  • Deliver agreed design services

  • Communicate during project development

  • Issue invoices and manage client relationships

Legal Obligation

  • Retaining financial records as required under applicable tax and accounting regulations.

Payments

Payments are processed via bank transfer using Wise.

Luq Turner Designs does not collect or store bank card details. Financial transaction data is processed directly through Wise and the relevant banking institutions in accordance with their own privacy policies.

Data Storage and Security

Personal data is stored via:

  • The Squarespace website backend

  • Secure business email systems

We implement appropriate technical and organisational measures to safeguard personal data, including:

  • Secure account access controls

  • Restricted data access (sole trader access only)

  • Secure platform providers

While no digital transmission or storage system can be guaranteed 100% secure, reasonable measures are taken to protect data against unauthorised access, alteration, disclosure, or destruction.

Third-Party Processors

We use the following third-party service provider:

Squarespace (website hosting and form data processing)

Where necessary for project execution, personal data may be shared with:

  • Printers

  • Manufacturers

  • Accessory suppliers

  • Professional collaborators

Such sharing occurs only where required for service delivery and with client awareness or consent. Each third-party provider is responsible for maintaining appropriate data protection standards under their own privacy policies.

International Data Transfers

Luq Turner Designs operates from New Zealand while serving clients in the UK and European Union.

Personal data may therefore be transferred:

  • From the UK or EU to New Zealand

  • Through third-party providers (e.g., Squarespace) that may store data outside the UK/EU

  • Where required, such transfers are made in accordance with:

  • UK adequacy regulations

  • EU adequacy decisions

  • Standard contractual safeguards implemented by service providers.

Data Retention

We retain personal data only for as long as necessary for legitimate business purposes and legal compliance.

Retention periods are structured as follows:

  • Enquiry data (non-client): retained for up to 12 months

  • Active client project data: retained for the duration of the project

  • Completed project records: retained for up to 6 years for legal, contractual, and accounting purposes

  • Financial records and invoices: retained for a minimum of 6 years in accordance with standard tax record requirements

After retention periods expire, data is securely deleted or anonymised where appropriate.

Your Data Protection Rights

Where UK GDPR or EU GDPR applies, you have the right to:

  • Access your personal data

  • Request rectification of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing based on legitimate interests

  • Request data portability

  • Withdraw consent (where processing is consent-based)

To exercise your rights, contact:

contact@luqturnerdesigns.com

We may request verification of identity before fulfilling requests.

Complaints

If you are located in the United Kingdom and believe your data protection rights have been breached, you may lodge a complaint with the:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

If you are located in the European Union, you may contact your local data protection supervisory authority.

We encourage you to contact us first so we can address your concerns directly.

Cookies and Tracking Technologies

At present

  • We do not use Google Analytics

  • We do not use Meta Pixel

  • We do not use advertising tracking tools

  • We do not operate marketing cookies

Squarespace may use essential cookies necessary for website functionality. If analytics, marketing tools, or additional tracking technologies are implemented in the future, this Privacy Policy will be updated accordingly.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be published on www.luqturnerdesigns.com with the effective date clearly indicated.